(Updated Feb 22, 2016)

General conditions of sale


EIRL BaliWood
BP 93
04 90 11 03 35
E-mail: contact@baliwoodshop.com
N SIRET: 504 067 851


These terms and conditions govern the relationship between the company BaliWood, BP 93, 84150 JONQUIÈRES, phone 04 90 11 03 35, registered at the Avignon RCS under number 504 067 851, and the users of the baliwoodshop.com site.
The General conditions of sale shall apply to any person visiting the baliwoodshop.com site. They are intended to define the conditions in which BaliWood makes available to the client a set of products.
The validation of the order implies that you agree to these terms.


Registration on our site is not required. However, it allows you to have a detailed history of your orders, as well as having access to good potential of reductions proposed.


The phone line of the shop is open from 10 h to 18 h non-stop from Monday to Friday. We are committed to respond to you within 24 hours.
If necessary contact us by mail: contact@baliwoodshop.com


Packages are prepared and shipped the day of validation of the payment if the order is placed before 10: 00 (excluding non-working days).
Whatever the mode of delivery chosen, we will provide you as soon as possible a link that will let you track the delivery of your parcel online.

Shipping costs include packing, handling and postage. We can optionally grouping two separate orders if the first order is not shipped. In this case and if you paid twice the shipping costs we can proceed for a rebate identical to your means of payment of the amount of the additional shipping charges.
We can also convert this amount being available on your client on any shop space.

Particular care is given to the packages containing fragile products.

Delivery times

Delivery times are estimated on the basis of the carrier and the chosen shipping area and are indicated without guarantee of deadlines. We choose our carriers according to their benefits. Post - letter followed for their rates and DPD France for their speed and quality of service.

Payment for the order

Any order passed on the site binds you set it through the means of payment proposed in the said web site.
As a last step of the order process you can choose between several possible types of regulations:
Card payment, bank transfer or PayPal.


Our rates are fixed the day same and reviewable at any time, especially in period of balances.

Exercise and right of withdrawal

You have the right you withdraw from the contract without giving any reason within a period of fourteen days. The withdrawal period shall expire fourteen days after the day where you or a third party other than the carrier and designated by you, takes physical possession of the last well.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this agreement by means of a statement devoid of ambiguity in the way you want. For example: le-mail, form of withdrawal on your customer account or by post to the following address:
BaliWood - BP 93-84150 - Jonquieres - France
e-mail: retour@baliwoodshop.com.
Tel: + 334 90 11 03 35

You can use this withdrawal form template but this is not mandatory.

Withdrawal form

(Please complete and return this form only if you want to retract you the contract.)

-To the attention of BaliWood,.
-I / we (*) shall notify you / notify (*) hereby my / our (*) rescission of the contract for the sale of the property (*)
below - ordered (*) / received (*)
-Name of (the) consumer (s) - address of (a) consumer (s)
-Signature of (a) consumer (s) (only in the case of notification of the present form on paper)
-Date (*) strike out the unnecessary reference.

The withdrawal period is respected, simply you to convey your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
You will need to support the direct costs of returning of the property.

Consequences of the right of withdrawal

You need to return or make good, at BaliWood, BP 93, 84150, JONQUIERES, FRANCE, without undue delay and, in any event, no later than fourteen days after you have communicated your decision of withdrawal from the contract.
This deadline is deemed met if you return the property before the expiry of the period of fourteen days.
In the event of withdrawal on your part of this contract, we will refund all payments received from you, including shipping (with the exception of the additional costs arising from the fact that you chose, if necessary, a shipping method other than the less expensive standard shipping method proposed by us) without undue delay, and in any case , no later than fourteen days from the day where we are aware of your decision to withdraw from this contract.
We will proceed with the refund using the same means of payment than the one you have used for the initial transaction, unless you expressly agree in a different way; in any case this refund cause no charge for you.
We can defer repayment until we received the property or until you have provided proof of shipment of the property, whichever is the first of these facts.
There is your liable only in respect of the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and the proper functioning of this property.

Exception to the right of withdrawal

The exercise of the right of withdrawal is excluded for the following contracts:
-contracts for the supply of goods which have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection; Piercing, plugs, septum, earrings, hair clips, hairbands.

Conditions of return

In case of defect on a product any request without attached photo may be refused.
In the event of error on our part, we support all transportation costs.
In case of Exchange we support the expenses of return. Shipping to our premises remaining is your responsible.
A discount may be deducted from your credit/refund if we find abnormal wear, especially if the e product was too worn or washed.
In case of abnormal or abusive return BaliWood reserves the right to refuse a subsequent command.

Lost parcels and insurance

In case of loss of packages on the part of the postal service, we do SERRIONS be held responsible. No package is insured. An investigation may be opened to determine if the package is misplaced or lost.
However, we recommend you our DPD Predict carrier.
We offer no assurance of delivery but you can however make us demand in advance only for shipments with DPD. An increase of amount of 0.75% of the value of the package will be added to the total amount of your order.

Personal data

Baliwood will be your personal purposes lucrative if you feel the need, we will delete your data from our records.
Baliwood is registered with the CNIL (registration number 1616552), National Commission for computing and liberties.